TERRA GLOBAL TILES

1. Introduction

At Terra Global Tiles, we are committed to protecting your privacy and maintaining transparency about how we handle your information.

This Privacy Policy outlines our practices for data collection, usage, storage, and disclosure related to domestic and international clients.

By using our website, services, or engaging with us for tile exports, you agree to the terms of this Privacy Policy.

2. Company Identity

Terra Global Tiles is a registered tile manufacturing and export company headquartered in Morbi, Gujarat, India.

We operate under applicable Indian laws including the Information Technology Act, 2000, and follow global trade compliance frameworks.

Our company identity and registration details are available upon request to clients, distributors, and regulatory bodies.

3. Scope of Policy

This Privacy Policy applies to our website, mobile platforms, export services, catalogs, inquiries, and all digital or offline communications.

It governs both domestic buyers within India and international customers across multiple countries.

If you disagree with any part of this Privacy Policy, please refrain from using our services or website.

4. Information We Collect

We collect personal information such as name, company details, contact numbers, email addresses, billing information, and shipping addresses.

For export compliance, we may also collect trade licenses, GST numbers, Import-Export Codes (IEC), and customs-related documentation.

Non-personal data like IP addresses, browsing history, cookies, and device identifiers are collected for analytics and service improvement.

5. Methods of Data Collection

Data is collected directly through inquiry forms, catalog downloads, proforma invoice requests, and order confirmations.

We also collect data indirectly through cookies, website analytics, social media engagement, and third-party service integrations.

For export-related compliance, certain data may be sourced from public trade databases or government verification portals.

6. Purpose of Data Use

We use collected data to process orders, communicate with clients, deliver products, and ensure smooth trade operations.

Information helps us enhance customer experiences, improve website usability, and optimize global logistics operations.

We also use data to comply with Indian tax laws, export documentation, and international trade regulations.

7. Legal Basis of Processing

For Indian users, processing is done under the Information Technology Act and relevant Indian laws.

For EU clients, data is processed under GDPR lawful bases including consent, contractual necessity, and legal obligations.

For international exports, we comply with bilateral trade agreements, customs regulations, and anti-money laundering directives.

8. Data Storage

All collected data is stored securely on servers located in India with backup servers in international data centers.

Sensitive data such as banking details are encrypted and accessible only to authorized personnel.

We retain data only as long as necessary for business operations, tax compliance, and regulatory obligations.

9. Data Sharing

We do not sell or rent your personal data to unauthorized third parties.

We may share necessary information with shipping companies, banks, customs authorities, and trade regulators.

Data may also be shared with IT service providers under strict confidentiality agreements.

10. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and tracking scripts to improve user experience.

Cookies help us understand visitor behavior, manage login sessions, and optimize digital marketing campaigns.

Users may disable cookies in their browser settings, though some features of the site may not function properly.

11. Marketing and Communication

We may use your contact details to send promotional materials, newsletters, and product updates.

Marketing communications comply with Indian SPDI Rules and international anti-spam regulations.

Users may opt-out of marketing emails anytime through unsubscribe links or official requests.

12. Export Documentation

As an export company, we require collection of trade documents such as IEC, GST, and shipping licenses.

These details are shared with customs authorities, port operators, and international logistics partners.

We ensure compliance with Indian DGFT guidelines and foreign import-export documentation standards.

13. International Data Transfers

Data may be transferred across borders for international trade compliance, customs clearance, and shipping documentation.

We ensure transfers comply with GDPR, Indian IT Act, and local laws of destination countries.

By engaging with us, you consent to the transfer of your information internationally for legitimate business purposes.

14. Data Security

We implement industry-standard security measures such as SSL encryption, firewalls, and restricted access protocols.

Regular audits are conducted to detect vulnerabilities and strengthen data protection systems.

Employees handling sensitive data undergo strict training and compliance checks.

15. User Rights

You have the right to access, update, or correct your personal data maintained with us.

You may request deletion of your information subject to legal and contractual obligations.

International clients are entitled to additional rights under GDPR including data portability and objection to processing.

16. Children’s Privacy

Our services are not directed towards individuals under the age of 18.

We do not knowingly collect data from minors, and any such data will be deleted upon discovery.

Parents or guardians should contact us if they believe a minor’s data has been shared with us.

17. Confidentiality of Trade Data

All trade agreements, pricing details, and business correspondence are treated as confidential.

We do not disclose sensitive commercial data without prior consent of involved parties.

Confidentiality extends beyond the termination of agreements or contracts.

18. Third-Party Links

Our website may contain links to third-party sites for convenience and reference.

We are not responsible for the privacy practices or policies of external websites.

Users are encouraged to review the privacy policies of linked websites before providing personal data.

19. Legal Disclosures

We may disclose your information when required by Indian law, court orders, or government regulations.

Such disclosures may include cooperation with enforcement agencies or customs departments.

We ensure that disclosures are limited to the extent necessary for compliance.

20. Data Retention

We retain client data only for as long as necessary to fulfill business, tax, and legal obligations.

Export documentation and invoices are preserved in compliance with Indian GST laws and international trade rules.

After the retention period, data is securely deleted or anonymized.

21. Data Breach Response

In case of a data breach, we will notify affected users in compliance with Indian IT regulations and GDPR timelines.

We will investigate the breach, contain the impact, and implement corrective actions immediately.

Users may also be provided with recommendations to secure their personal data further.

22. Grievance Redressal

We maintain a dedicated Grievance Officer to address data protection concerns under Indian law.

Complaints can be submitted via email, phone, or postal address provided on our website.

We aim to resolve grievances within the statutory timelines prescribed under Indian law.

23. Updates to Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time.

Updates will be posted on our website with the ‘Last Updated’ date clearly mentioned.

Continued use of our services after updates indicates acceptance of revised policies.

24. International Client Obligations

International clients must ensure compliance with their local data protection laws when sharing information with us.

We are not responsible for violations of local laws caused by the client’s data handling practices.

We work closely with global partners to ensure mutual compliance across jurisdictions.

25. Contact Information

For any queries, concerns, or complaints regarding this Privacy Policy, you may contact Terra Global Tiles, Morbi, Gujarat, India.

Contact details including email, phone, and physical office address are listed on our official website.

We strive to respond to all privacy-related communications within 7 working days.

Privacy Policy