TERRA GLOBAL TILES

1. Introduction to Cookies

Cookies are small text files that store information on your device when you visit a website. They help us improve your browsing experience, optimize functionality, and deliver personalized services.

At Terra Global Tiles, cookies are used to make our website easier to navigate, particularly for international buyers reviewing our ceramic and porcelain tile catalogs.

This policy outlines the types of cookies we use, why we use them, and how you can manage or disable them in line with Indian IT Act, GDPR, and other global privacy laws.

2. Purpose of Cookies

Cookies help us analyze user behavior, track product interest, and enhance catalog navigation for domestic and export customers.

We also use cookies to ensure secure transactions during tile orders, sample requests, and export documentation downloads.

By understanding how you interact with our site, we can improve design layouts, search filters, and product recommendations.

3. Types of Cookies We Use

Essential Cookies: Mandatory for core features such as secure browsing, trade inquiries, and order placement.

Analytical Cookies: Help us track visitors, optimize website speed, and improve buyer experience.

Marketing Cookies: Allow us to deliver relevant tile promotions and international trade offers.

4. Legal Basis for Cookies

Our cookie usage is legally grounded on consent, contractual necessity, and legitimate interest as defined under Indian and global regulations.

For European Union users, cookies comply with GDPR consent requirements.

For Indian users, this policy aligns with the Information Technology Act, 2000 and its data protection provisions.

5. User Consent for Cookies

Upon your first visit, we display a cookie banner where you can accept, reject, or customize cookie preferences.

Your preferences are stored securely to ensure compliance with laws such as GDPR and CCPA.

You may withdraw your consent at any time by adjusting settings in your browser or our cookie management tool.

6. How We Collect Cookie Data

We collect anonymized data such as browser type, IP address, region, device type, and session duration.

This data helps us analyze user demographics across India, the Middle East, Europe, and other export markets.

No sensitive financial or trade-related information is ever stored in cookies.

7. First-Party Cookies

These are set directly by Terra Global Tiles and allow us to provide smooth navigation of tile categories, finishes, and export terms.

First-party cookies store login credentials for distributors and regular business buyers.

They are necessary for the proper operation of quotation requests and sample order forms.

8. Third-Party Cookies

Third-party cookies are set by external service providers such as Google Analytics, logistics partners, and advertising platforms.

These cookies help us understand visitor traffic across global regions and improve international marketing campaigns.

We only engage with third-party providers that comply with GDPR, CCPA, and Indian IT Act regulations.

9. Session Cookies

Session cookies remain active only while you are on our website and are automatically deleted when you close the browser.

They enable features such as catalog browsing, inquiry submission, and live chat with our sales team.

Without session cookies, essential processes like temporary cart storage would not function.

10. Persistent Cookies

Persistent cookies remain stored on your device for a defined period, even after you close the browser.

These allow us to remember repeat visitors, preferred product categories, and saved trade preferences.

They are used responsibly and can be cleared at any time via browser settings.

11. Performance Cookies

Performance cookies measure site speed, tile image loading times, and catalog responsiveness.

We use these insights to upgrade hosting, optimize servers, and provide faster browsing to global buyers.

Performance cookies are anonymous and do not collect personal identification data.

12. Functional Cookies

Functional cookies store language preferences, currency selections, and region-specific export data.

They personalize browsing for distributors in India, importers in Europe, and buyers in Africa.

These cookies ensure that returning users have a smoother, customized website experience.

13. Advertising Cookies

Advertising cookies enable us to deliver tile promotions and discount campaigns based on browsing history.

They help us reach international markets through targeted Google Ads and trade-specific platforms.

You may opt out of advertising cookies without losing access to our main services.

14. Retargeting Cookies

Retargeting cookies allow us to remind users of unfinished inquiries or cart items.

They display relevant ads when you browse partner websites or social media platforms.

This ensures that international buyers can revisit unfinished requests easily.

15. Analytics Cookies

Analytics cookies track visitor behavior, including page views, session time, and tile product popularity.

We use this data to identify which collections perform best across export regions.

Analytics cookies never store personal information and are processed in aggregate only.

16. Social Media Cookies

Social media cookies allow integration with platforms like LinkedIn, Instagram, and Facebook.

They enable sharing of tile collections, promotional offers, and trade event invitations directly from our site.

Social media cookies may be managed or disabled directly from the respective platforms.

17. Security Cookies

Security cookies protect our site against fraudulent access, hacking attempts, and data theft.

They help us authenticate sessions, secure online forms, and protect distributor logins.

By using security cookies, we ensure that transactions and export data remain protected.

18. International Data Transfers

Cookies may result in data being transferred internationally to trusted service providers.

We ensure that such transfers are compliant with GDPR, Indian IT Act, and other applicable laws.

All data shared internationally is protected by contractual clauses and encryption standards.

19. Data Retention Policy

Cookies are retained for only as long as necessary for their intended purpose.

Session cookies expire once the browser is closed, while persistent cookies have defined expiration periods.

We periodically review cookie retention policies to minimize risks and respect privacy.

20. Managing Cookies

Users can manage, disable, or delete cookies from browser settings such as Chrome, Safari, and Firefox.

We also provide a cookie management tool on our website for easy control.

Disabling cookies may impact the functionality of catalogs, inquiry forms, and trade features.

21. User Rights

Users have the right to request access to cookie data collected during their browsing sessions.

You can request rectification or deletion of personal data linked with cookie identifiers.

We honor rights in line with GDPR, CCPA, and Indian IT law obligations.

22. Children and Cookies

Our services are not directed at children under the age of 18, and we do not knowingly place cookies on children’s devices.

Parents or guardians can contact us if they believe cookie data has been collected from minors.

We will take immediate steps to remove such data from our systems.

23. Updates to Cookie Policy

This Cookie Policy may be updated periodically to reflect new technologies, regulations, or business practices.

We encourage users to review this page regularly for the latest version.

Continued use of our website after updates indicates acceptance of the revised policy.

24. Governing Law

This Cookie Policy is governed by the laws of India, including the Information Technology Act, 2000.

For international users, compliance with GDPR and CCPA is also ensured.

Any disputes arising will be subject to the jurisdiction of Morbi, Gujarat courts.

25. Contact Information

If you have questions regarding this Cookie Policy, please contact Terra Global Tiles at our registered office in Morbi, Gujarat, India.

You may also reach us via email or phone for cookie-related inquiries and rights requests.

We are committed to transparency and will respond to all cookie policy queries within reasonable timeframes.

Cookie Policy